We are sorry to hear you have some trouble with the platform. We’re happy to help
troubleshoot to get this resolved as soon as possible.
Before you contact support please take a look at the FAQ section and the list of
common problems below:
If your issue isn’t on this list, send us a debug report. Please, follow the instructions below.
When bugs are persistent, we need your help to locate the problem. It can take some time to research, reproduce, and then fix bugs. Thus, the more details you are able to share about your experience, the better.
📹 Screencasts and screenshots can be ridiculously helpful to our team. Screencasts help us replicate issues. We understand that everyone will not be able to share visuals because of the type of issue. We get that. If that’s the case, kindly share as many details as you can. 📝
- Who are you? - What is the name of the organisation, project, and branch?
- What did you click? - Which buttons have you clicked on?
- What specifically happened? - For example, did you see a seemingly endless loading wheel?
- How is the issue effecting you? - E.g. Are you blocked from working?
- What browser version do you use? - If you don't know it you can find out here
Thank you! 🙏🏼
The information you share with us about bugs can go a long way in helping us resolve them for everyone. We know it’s an extra step in your day. We sincerely appreciate your time and help.
Click here to contact support
Our support channels are available Mo-Fr from 09:00 - 17:00