We are sorry to hear you are having problem with the platform. Your channel contact (on the About page of the channel) is always your first line of support. But if you are in any way in doubt or are experiencing technical issues:
Contact support by clicking here or writing to support@nos.co
Bugs
If you are experiencing bugs / technical issues, we need your help to locate the problem. It can take some time to research, reproduce, and then fix bugs. Thus, the more details you are able to share about your experience, the better.
📹 Screencasts and screenshots can be ridiculously helpful to our team. Screencasts help us replicate issues. We understand that everyone will not be able to share visuals because of the type of issue. We get that. If that’s the case, kindly share as many details as you can. 📝
- Who are you? - What is the name of the organisation, project, and branch?
- What did you click? - Which buttons have you clicked on?
- What specifically happened? - For example, did you see a seemingly endless loading wheel?
- How is the issue effecting you? - E.g. Are you blocked from working?
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What browser version do you use? - If you don't know it you can find out here
Thank you! 🙏🏼
The information you share with us about bugs can go a long way in helping us resolve them for everyone. We know it’s an extra step in your day. We sincerely appreciate your time and help.
Contact support by clicking here or writing to support@nos.co